When Will My Order Arrive?
Please note that our bracelets are not sitting on a shelf somewhere, they’re made to order to preserve the authenticity and guarantee that every bracelet is actually new, as opposed to being subject to the wear and tear of warehouse storage.
Our US delivery can take anywhere from 3 to 5 weeks, but good things are worth waiting for. We’re currently working on a system that is allowing us to greatly cut down on these times, but we’d rather under promise and over-deliver.
Expedited shipping takes 2 to 3 weeks.
Please note that we are not responsible for delays beyond our control due to severe weather, natural disasters, etc.
Also note that delivery times on orders shipping outside of the US cannot be guaranteed for a specific date (regardless of shipping method) due to factors outside of our control including (but not limited to) local customs, severe weather, natural disasters, etc.
Can I track my order once it has been shipped?
Yes, with the exception of free promotional items. We will soon make it very easy for you to do so with an Online Order Tracking Utility. In the meantime please e-mail firstname.lastname@example.org. You will need both your order number and billing e-mail address in order to access your tracking number. And again as mentioned above, we will not be able to provide tracking information on any free promotional item.
Please note that tracking numbers are generally available the following morning after an order ships. Also, note that tracking information for most ground shipments is limited to date shipped and date delivered.
Is your online ordering system secure?
Yes. We use the most powerful encryption technology commercially available today (256-bit SSL) to ensure the safety of your confidential information.
When an SSL handshake occurs between a client and server, a level of encryption is determined by the Web browser, the client computer operating system, and the SSL Certificate. Strong encryption, at 128 bits, can calculate 288 times as many combinations as 40-bit encryption. That’s over a trillion times a trillion times stronger. At current computing speeds, a hacker with the time, tools, and motivation to attack using brute force would require a trillion years to break into a session protected by an SGC-enabled certificate.
Furthermore, only SSL Certificates with Extended Validation (EV) will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.
Lastly, we respect your privacy and WILL NEVER give any of your information to outside sources.
What are my payment options?
We accept MasterCard, Visa, American Express, Discover, PayPal and even Amazon payments directly through our online interface.
Feel free to contact us for further details regarding offline orders.
What's a Lobster Clasp?
Jump Rings and Lobster Clasps (or claws) are used to attach traditional charms to a traditional charm bracelet. The lobster clasp is typically easier to attach to a charm bracelet. It also allows you to easily rearrange or add charms to an existing bracelet.
What quality can I expect from your sterling silver and gold products?
We carry a wide range of quality products of all materials, modest or precious. We are originally and remain to be a precious metals house. As such, we carry only high-quality STERLING SILVER (known internationally as "925") and 10, 14 & 18 KARAT (10K /14K/18K) gold. All the items shown in our catalog meet this stringent requirements.
Of course we do carry some non precious metal items, and they will be clearly identified as such.
How accurate are your size and weight figures?
Every effort is made to give you the exact sizes and weights based on information given to us by the manufacturers. However, due to different monitor sizes and settings as well as variations in the manufacturing process, all dimensions and weights are approximate.